I can't sleep tonight. We have a cashier meeting tomorrow morning that I'm really anxious about. I've been really unhappy with the front end for quite some time now, but lately it's just gotten worse. Thursday we scored 0% (yeah, that's out of 100%) on our Mystery Shop-where someone pretends to be a customer and grades us on our service. I was livid when I found that out, that score can make or break our bonus. I'm known as the "mean head cashier" but honestly, that was me being nice. I'm going to have a list of cashiers who hate me by the end of the week! We've all been letting them get away with too much, and now it's directly affecting our performance. A year ago we had just broken our 11 month stretch of 100% mystery shops...we were the poster child for front ends...now we're just the black sheep, a total joke.
On the other hand, except for right now, I've been really good about leaving work at work. I think vacation really helped calm and refocus me. Now I just want to fast forward to Monday so I can get my results. TPV's would be appreciated right now!
My life right now can't be placed into words...it is chaotic, stressful, emotional, sometimes wonderful...but this is my attempt at describing it.
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